Operations Associate

Hawthorne is seeking an Operations Associate to join our Operations and Finance team.

Responsibilities

• Provide operational support for retail channels including Target, Amazon, Nordstrom, CVS, and specialty retailers
• Own relationship with the Company’s 3PLs for all fulfillment and shipping needs across DTC and wholesale
• Manage special product projects including kitting, repackaging, one-off products, etc.
• Manage customer experience for the Company including customer questions, order/product issues, returns and exchanges, reviews and ratings, and communication across email and social channels
• Ensure Hawthorne and its products follow federal and industry standards, as well as retailer formulation standards
• Collaborate cross-functionally with Marketing, Creative, and Finance teams

Qualifications

• Bachelor's degree in relevant field
• 1+ years relevant experience at a corporate or startup in an operations or supply chain
• Incredibly organized and detail-oriented
• Excellent written and verbal communicator
• A true problem-solver who is creative, independent, and flexible in their solutioning
• Proficient with Excel
• Strong external stakeholder management and cross-functional teaming abilities
• Embraces a highly collaborative and agile team environment
• Open to challenging existing ideas and methods and thinking outside the box
• Relevant experience in a customer experience role, a plus

Compensation and Benefits

• Compensation range: $50-65k
• Comprehensive Health, Vision, and Dental Insurance
• 401(k) plan
• Parental leave policy
• Unlimited vacation
• Flexible and hybrid work environment (2-3 days per week in our Manhattan, NY office)
• Company laptop
• Free Hawthorne products + an employee discount

Application Instructions

Please send a resume and cover letter via email to careers@hawthorne.co.

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

About Hawthorne

Hawthorne is reinventing the cologne and men’s care world with thoughtful design, quality ingredients, and scents that cut through the noise. Our product line is sold at Nordstrom, Urban Outfitters, and Target and includes over 75+ unique personal care products including award-winning colognes, hair care, and skincare. Our team's roots are in fashion, art, and music, and we’ve been featured in GQ, Hypebeast, The New York Times, Forbes, WSJ, and Vanity Fair. We’re a venture-backed company with the same investors behind SKIMS, Glossier, Harry’s, Peloton, and Oatly.