Associate, Digital Banking
Where new skills and great service come to life
As an Associate, Digital Banking you’ll help customers with their finances by promoting BMO’s banking products and services.
How we’ll help you get started
At BMO, we invest in our Associates from day one. With learning and development at the heart of our employee’s success, we’ll introduce you to the world of banking all the way to helping you grow into future roles:
- Training to build the knowledge and skills you need
- Our team of leaders work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals
What you’ll do day to day
- Manage 50+ outbound calls daily to customers by providing services and promoting BMO products that meet their everyday banking needs.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Have meaningful conversations with customers to understand their needs and offer the right products/services.
- Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
- Provides professional quality sales and service for customer and prospect issues and requests.
- Probes to understand customer needs and advises them through their unique banking needs.
- Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
- Integrates marketing promotions and programs into customer conversations where appropriate.
- Maintains the confidentiality of customer and Bank information.
What you’ll need
- 2-3 years sales, customer service experience
- A passion for helping people
- Ability to critically think on your feet, multi-task and thrive in a fast-paced environment
- A positive, enthusiastic attitude with strong people skills
- Attention to detail
- Ability to work independently
- Time management
- Fluency in English (oral and written)
- Willingness to learn and adapt to changing technologies
- Ability to work in a flexible environment (Monday-Saturday, Shifts range from 10 am – 10 pm Central Time), plus mandatory training up to 10 days (Monday-Friday from 8 a.m. to 5 p.m. Central Time)
Why you’ll love growing your career here
- Customizable benefits, performance bonuses and our competitive employee share ownership program
- Work in a digitally focused environment where you’ll use innovative tools
- Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support
- As North American’s eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities
Additional Job Description
Additional Job Description
**Remote Opportunity**
Work Schedule: The call center is open Monday to Saturday.
Available Shifts: 10 am to 7 pm, 11 am to 8 pm, 12 pm to 9 pm, or 1 pm to 10 pm (40 hour work week - 1 day off during the work week and Sundays off).
All hours are in CST.
Training Schedule: Monday to Friday, 8 am to 5 pm CST