Senior Digital Marketing Manager (Hybrid Role)
Senior Digital Marketing Manager
Do you want to be a part of our fanatically analytical digital marketing team that is obsessed with driving profitable growth for mid-size and large e-commerce businesses? Are you a passionate problem solver and digital marketing strategist who is obsessed with delivering client delight as a core team member of one of the fastest-growing digital marketing agencies in North America? Are you an empathetic and progressive people manager who inspires and guides her team to accomplish exceptional business outcomes and continually supports their professional growth? Do you want to join a happy, empowering, diverse, and inclusive work culture where your contributions are recognized?
If you answered “YES!” then you may have just found the perfect opportunity for YOU!
About Us
NetElixir is a top-tier, independent digital marketing agency with over 18 years of experience working with leading e-commerce businesses and helping them grow online. We are headquartered in Princeton, NJ, and partner with global retail and direct-to-consumer brands in North America and Europe to help them find, engage and win new, high-value customers online. We are a proud member of the Google Agency Leadership Circle (27 digital marketing agencies are members of the Google Agency Leadership Circle out of a total of 7761 agencies in the US) and a UPS Digital Connections Partner (one of UPS' 6 demand generation partners in the US). We cherish our diverse, Go-Giver culture. Our offices in Princeton, NJ, and Hyderabad are filled with passionate, fanatically analytical, and responsible team members obsessed with delivering client delight.
Since 2016, through our non-profit organization, Udaan (https://udaan-trust.org/), we have been helping underprivileged girls in Telangana (India) pursue dreams of a better life by sponsoring their high school and college education and helping them secure jobs in leading organizations.
Role Overview
The Senior Digital Marketing Manager is an integral part of NetElixir’s Client Strategy team that collectively plans and executes growth marketing plans on all digital channels (search, social, marketplaces) for mid-size and large e-commerce clients (check out some of our client case studies: https://www.netelixir.com/case-studies/).
You will be responsible for delivering client delight through a combination of world-class account management, predictable and profitable revenue growth, and data-driven insights that help the client be future-ready. You will lead a best-in-class client strategy team that is obsessed with delivering client success as their trusted business partner. The role reports to NetElixir’s Senior Director, Client Strategy.
What You’ll Be Doing
- Trusted Digital Marketing Advisor & Client Relationship Owner: You will lead integrated digital marketing programs for clients as the primary client relationship owner. As a trusted growth partner for your e-commerce clients, you will need to gain a deep understanding of their business priorities, goals, and challenges, and apply your digital marketing knowledge and consultative skills to solve their growth marketing challenges and drive business growth. You will coordinate with the digital marketing operations teams (SEO, paid search, paid social, marketplaces, analytics) and product leads to ensure timely and high-quality execution and timely service delivery.
- People Manager: Develop and Grow a best-in-class client strategy team and nurture a performance culture that emphasizes client delight and delivers a measurable business impact.
- Process Champion: You will be responsible for strengthening current client strategy management processes and building new processes that enable the department to manage at scale.
- Data-Driven Storyteller: You will use web analytics tools (GA4, Adobe), Data visualization and reporting platforms (PowerBi, Google Data Studio) and our proprietary AI marketing platform, LXRInsights, to convert data into actionable insights and share these with clients and team members as an expert storyteller.
- Collaborate and Win: You will work closely with the Sr. Director of Client Strategy to create and execute strategic growth marketing plans for clients and also our client strategy department.
What Makes You A Great Candidate
- You are a strategic problem solver with a strong passion for delivering client delight. You enjoy rolling up your sleeves and executing the strategies that have been designed. You get things DONE.
- You have proven experience in managing and growing client relationships.
- You enjoy managing and leading people and helping them grow.
- You have extensive hands-on experience in all digital marketing channels - SEO, SEM, Social, Marketplaces, and Analytics.
- You have the unique ability to connect, engage and collaborate with internal teams across the Global NetElixir Family with strong sensitivity and desire to work synergistically across diverse, disparate cultures.
- You have a strong process orientation and have prior experience in building operating processes that support rapid scaling.
- You are a lifelong learner who is on top of the latest digital marketing trends and innovations and continually tries to implement new ideas to help build a modern, best-in-class digital marketing function.
What you'll get out of the role
- This a unique opportunity to partner with senior leadership teams to help grow the organization.
- A welcoming and collaborative environment with kind and passionate people who love working on hard problems. We are a team of fanatically analytical problem solvers, data-driven storytellers, and digital marketing mavens.
- The space and opportunity to build a world-class global digital marketing and analytics organization working closely with the senior Growth Team leaders.
- A strong partnership with internal team members across the global offices and building on the "ONE TEAM-ONE MISSION".
- An inclusive, kind, and happy work culture that celebrates diversity, encourages teamwork, and provides you space to plan, operate, learn and grow.
What we are looking for
- 7+ years of proven experience as a client strategy manager with hands-on experience in various aspects of digital marketing operations (preferably with a top-tier digital marketing agency).
- People Management Experience with a strong passion for developing and growing team members.
- Ability to drive client account initiatives and projects through influence, relationships, and extensive, acquired knowledge base.
- Passionate problem solver who goes above and beyond to solve complex digital marketing challenges for clients.
- Strong project management skills: good follow-through on goals, plans, and projects while also being able to balance multiple priorities.
- First-hand experience as a digital marketing practitioner (Google Analytics/SEM/Social/SEO)
- Obsessive focus on delivering client delight as an empathetic client relationship manager.
- Excellent written and oral communication skills. Data-driven storytelling skill is an advantage.
- A Bachelor's Degree is necessary. Business Smarts is a MUST.
Why You’ll Love Us
- We are guided by our organizational values of respect, customer delight, equal opportunity for all, and an obsession with quality.
- Our dedication to helping businesses succeed online drives us forward.
- We believe a diverse team is a strong team.
- Every voice has a prominent place in the conversation, and we consider it our responsibility to listen and learn from them.
- Work-life balance is vital to us.
- Our team member’s fulfillment and growth are important to us, and we foster this through learning programs, career development, and people initiatives.
- There is never a shortage of treats in our office and opportunities to enjoy all the diverse eats that Princeton has to offer
- We work hard and play harder. We create memories through laughter, art, and dance.
Take a peek: https://www.youtube.com/watch?v=Ag6jFiEB6hU
Job Type: Full-time